All entry to Bank of America events require mobile tickets (PDF tickets will no longer be valid for entry). All users, both Season Ticket Members and single-game ticket buyers, can access and manage their tickets through the official Charlotte FC app.
Mobile ticketing will allow ticket holders to conveniently manage, transfer (forward), or sell tickets.
Download the app on your phone/tablet, make sure it's updated to the current version, and see instructions below for mobile ticketing.
*Fans sitting on the 500 level can access seating from the North ramps and escalators. Upper bowl access from the south side of the stadium will be closed.
Open the Charlotte FC app and go to the "Menu" tab in the bottom right corner. Click "Order Food & Beverages" and then "Digital Wallet".
Click on “Scan & Pay”
Scan the QR code on the register
Add the desired tip, have “Concessions Credit” toggled on and press “Pay Now”
Open the Charlotte FC app and go to the "Menu" tab in the bottom right corner. Click "Order Food & Beverages" and then "Digital Wallet".
Click "QR Code Pay"
Scan QR Code at the unit and complete the transaction! Add credit card information for the remaining balance if needed.
SELF CHECKOUT CONCESSIONS
Get ready to check out even quicker on matchday with new Artificial Intelligence-enabled self-checkout at select concessions locations. Guests can find this experience at five locations in the stadium:
Open the Charlotte FC app and go to the "Menu" tab in the bottom right corner. Click "Order Food & Beverages" and then "Digital Wallet".
View Balance
Open the Charlotte FC app and go to the "Menu" tab in the bottom right corner. Click "Order Food & Beverages" and then "Digital Wallet".
Click on “Payments”
Add your credit card information and press “Save Card”
Open the Charlotte FC app and go to the "Menu" tab in the bottom right corner. Click "Order Food & Beverages" and then "Digital Wallet".
Click “Send Concessions Credit”
Enter amount, recipient email and click “transfer”
I don’t see all my credits, am I missing some?
Your Club Credits for 2024 will be loaded in segments throughout the season. See the below for details outlining which game credits you should be able to see.
First load:
• February 24- NYCFC
• March 23- Columbus Crew
• March 30- Cincinnati FC
• April 13- Toronto FC
• April 21- Minnesota United FC
Second load:
• May 4- Portland Timbers
• May 11- Nashville SC
• May 18- LA Galaxy
• May 25- Philadelphia Union
• June 15- D.C. United
• June 19- Orlando City SC
Third Load:
• July 3- Inter Miami
• August 24- NYRB
• August 31- Atlanta United FC
• September 21- New England Revolution
• October 2- Chicago Fire FC
• October 5- CF Montreal
* Leagues Cup credit has been added to the list
Will my credits roll over if I don’t use them during the games listed?
New credits will be loaded for use for the appropriate month’s matches and previous credits will expire.
Can I use my concessions credit at these new self-checkout locations?
Yes! Refer to the steps above.
What if my concessions credit doesn’t cover my total cost?
You will be prompted to enter a credit card on your phone, or the card saved on your account will be charged.
Who do I talk to if I need a refund at one of these locations?
Please let one of our associates at the location know you need a refund, and the team will complete the process.
What items can I buy using these self-checkout units?
All items offered at the locations where this new self-checkout technology is available can be read through the A.I. image recognition technology that powers the units.
How do I get a receipt?
Scan the QR code on a payment screen after the order is confirmed. If you missed it, please send an email to stadiumfeedback@levyrestaurants.com.
I am interested in learning more about this technology. What vendor provided these units?
The A.I.-enabled self-checkout technology installed at designated locations is Mashgin.
Any specific complaints?
Please send a detailed overview to stadiumfeedback@levyrestaurants.com.